Knowledge Process Outsourcing (KPO)
When it comes to solving problems in your business, what is the most valuable and resourceful way to do it? Well, if you are heading up the operation, the owner, all you have to do is convey what youexpect. Your choice is unquestioned and everyone has to do what you say. But are you sure that the choice you made is the best possible answer to your problem? Is the answerconclusion that you came up with what will resolve the situation or just delay the inevitable? Is only getting the ideas or contribution from one person the very best way to go about solving a predicament or is it better to get a opinion and thoughts from multiple individuals? Of course, a problem can better be dissected and recognized with different participants working on it. When varying views and various perspectives are looked through, the better it is to come up with new ideas. The collective familiarity and worldview and experience of lots of different colleagues is much broader and much more wide ranging than if it is restricted to just a single individual. That individual may have plenty of practice and be very educated, but when you have access to multiple heads and lots of ideas, you are almost always more likely to get a favorable result.
This group of individuals, this panel that you choose to assemble will need some help getting started. Who is best to put on your team? It is always going to be slightly different and for each situation you may want to have another team leader. You want your leader to be an individual that all members can rally behind and that everybody respects. You also require them to be competent about what they are working with and if they are valued and liked by the rest of the group, then more than likely they are all of the above. This group is going to be accountable for a big task and they will be looked at to resolve the situation and do it as efficiently and cost effective as possible. You will want somebody on the team that has practice working with these types of groups and has familiarity with groups and lean manufacturing in general. You will also require group members that are diverse in their job responsibilities and are up and down the management ladder. You do not want a group that is only comprised of upper management or only employees on the floor. If you do this, then you will not get the thoughts and the different perspectives that you require. The more viewpoints that you entertain, the more opportunities you will get an suggestion or perspective that you weren’t expecting and that might be new to everybody on the team. The ideas that come from a team can often be a combination of ideas that come from the entire group. Often, the final product is a combination of all of the ideas that has come before it, but fleshes out the idea more completely.